Quality Assurance

We believe that the highest quality care is the absolute right of our service users. We provide a professional and efficient service with a long term goal to obtain the highest possible level of satisfaction.

Our service users should:

• Expect the highest quality care possible • Be given a say in the way we function through our monitoring process • Be free to complain about any aspect of our service • Be encouraged to respond to any requests for feedback from the Commission for Social Care Inspection.

Every member of our staff will demonstrate a total commitment to quality and quality improvement in every aspect of their working day.

By providing training opportunities, Bayada Nurses aims to ensure that all of its staff are in possession of the knowledge, skills and experience necessary to perform their jobs to the highest standard.